Salesforce
We specialize in assisting our customers in crafting and achieving their vision of the “art of the possible” on the Salesforce platform. Through our extensive Salesforce experience, we have developed expertise across all major Salesforce applications including Service Cloud, Sales Cloud, Marketing Cloud, Force.com, Community Cloud, Tableau CRM, and Mulesoft.
Salesforce is the market leader in SaaS based Customer Relationship Management solutions as well as Platform as a Service (PaaS) technologies.
Our Salesforce expertise includes:
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Customer Relationship Management
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Community Development
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Knowledge Management
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Re-platforming of Legacy Systems
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Mobile Inspection Management
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AppExchange Application Development
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Cybersecurity
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Application Rationalization
We Know Salesforce
4.9
Customer Satisfaction Score
(out of 5)
270+
Salesforce Certifications
40+
Large Scale Implementations
case studies
GPO
u.s. government publishing office
program overview
CoreSphere is performing Salesforce implementation work under a 5 year single award BPA and has successfully deployed a multi-channel support solution across 5 task orders.
application background
GPO needed to optimize the askGPO portal and legacy RightNow CRM application that provided fragmented customer experience resulting in delays in routing inquiries, lack of Public Knowledge Base, lack of single repository for inquiries coming from other channels and scattered information access provided to FDLP’s over several legacy applications.
our solution
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Implemented Salesforce CRM and integrated legacy Cisco Finesse telephony platform with Salesforce.
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Centralized Knowledge base.
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Einstein AI to analyze inquires coming in from various channels to identify effectiveness to knowledge articles and continuously improve.
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Chat Bot on customer portal and Improve Customer experience by making Salesforce customer portal as a single access point for all FDLP functions as well as Sales & Marketing
